| Marketing, Graphic & Web Design & Printing in Victoria, BC |
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Helping Victoria's Small Business Grow
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REFUND POLICY
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Please review our refund policy regarding the different services we provide. We strive to be ethical and fair to all parties concerned when providing services and products!
Printing
All business Printing requires Proof and Client Approval before the product is sent to the Printer. It is the Client's responsibility to ensure there are no image, layout or typographical or grammatical errors. Upon Client Approval the Client accepts the Print material "as is".
Although CR Grafx Design does not offer Printing services for Banners, Vehicle Decals or Signs, we will recommend independent companies who we are confident will be able to address our Clients Printing needs.
In the event, our Client discovers an error within 30 days of reciept of the Printed material, it is understood:
Errors, misprints, or finishing (cut incorrectly, incorrect finish size, etc.) caused by printer will be re-printed at CR Grafx Design expense.
Errors, including typographical or grammatical, not corrected during the Client Approval stage, will be corrected and re-printed at the customer's expense.
Shipping delays not in the control of CR Grafx Design are not deemed suitable for refunds.
Website Design
All website design requires a customer approval before the final payment is made on the account. It is the Client's responsibility to ensure there are no typographical or grammatical errors. Upon approval, the Client accepts the graphic art design, layout, and content of the product as is.
In the event, the Client discovers an error within 30 days of site design, it is understood:
Errors or Performance issues caused by the programming, design and development of the site will be addressed at CR Grafx Design expense.
In the event payment is not made for a Website payment, the Client's site will be temporarily suspended within 14 days and permanently cancelled within 30 days.
Temporary suspension will result in a page being displayed on the site asking the Client to contact your Website Designer.
Errors, including typographical or grammatical, not corrected by the Client if the Client has sent a File which was used in the Website will be corrected at the customer's expense.
Disatisfaction with the general look, layout, color, art, or content are not covered under warranty of service and are non-refundable. Any changes to the originally approved design are billable hours at the client's expense.
Refunds for design already completed are not authorized.
Delays not in the control of CR Grafx Design are not deemed suitable for refunds.
Search Engine Optimization is NOT included in the Website Design fees. CR Grafx Design will create content appropriate Meta tags and keywords for the general theme of your site. Sitemap submission to Google is a service reserved for our Hosting Clients.
Website Hosting
CR Grafx Design via our Server at 1and1.com guarantees the 99.9% uptime for our server. Our Client's are guaranteed the alloted disk space and bandwidth as depicted in the package purchased by CR Grafx Design. Bandwidth usage which exceeds the package details warrant an immediate upgrade of the Client's hosting package and is immediately billable to the Client.
In the event payment is not made for either an upgrade or regular Hosting payment, the Client's site will be temporarily suspended within 14 days and permanently cancelled within 30 days.
Temporary suspension will result in a page being displayed on your site asking you to contact your administrator. There is no loss of data.
Cancelled accounts will simply be removed from the system and result in a 404 Document Not Found error. Data is deleted.
We do offer a 30-day money back guarantee of NEW Hosting Clients.
In the event an existing Hosting Client wishes to change Hosts or cancel their Hosting account, the month in which the request is made is non-refundable. If an advance payment has been made of multiple months, the remaining months minus the requesting month will be fully refunded.
Graphic Design
CR Grafx Design offers Graphic Design for Logo's and Online and Print material such as Business Cards, Brochures, Flyers and Letterheads. All Graphic Design requires a Client to Proof the artwork. Proof Approval and payment by the Client will always take place before final Graphic Design files will be provided to Client.
When a Client either delivers by CD or Email's CR Grafx Design a File, which is understood to be "Print-Ready" it is the Client's responsibility to ensure there are no image errors, no typographical or grammatical errors. CR Grafx Design will make minor "fixes" to any File provided by a Client upon notice to the Client and at no expense to the Client. On the other hand, as in the normal course of business, when the Client previews a Hard Copy Proof or Digital Proof of any Design created by CR Grafx Design, and when Client Approval is granted for the said Graphic Design, it's layout and content "as is" then the Client is responsible.
In the event, the Client discovers an error to the property at the time of receipt or at a later date, it is understood:Client disatisfaction with the Graphic Design regarding the general appearance, layout, color, art, or text content are non-refundable,however the said Graphic Design will be revised in a timely fashion and in so much as the Client is satisfied.
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